The one about the Zune

I was recently offered the chance to test drive Microsoft’s latest version of their ‘wish I was an iPod’ MP3 player, the Zune and I jumped at the chance.

Despite what some people may think, I’m not *just* a fan of Apple products. I’m a fan of cool products in general and always like to at least try out the latest and greatest so that I know where I stand with my recommendations to friends/family/etc and so that I can accurately compare these products. I prefer to think of myself as a fan of a good experience rather than a particular company…but lately, Apple has been hitting most of the right notes for me so it’s easy to recommend them over many others depending on the product.

At first glance I thought the packaging was nice and simple but almost destroyed the Zune before I’d even opened it. A friend picked up the Zune box (middle in the photo above) and the little orange line on the bottom of the box is actually a drawer where you slide the inner contents out from. He picked up the box (it was standing upright) and the bottom fell out, Zune inside. Fortunately it didn’t fall far but was an inauspicious start to say the least.

As you can see in the photo, my Zune kit came with an AC adapter (basically a USB to wall outlet) along with ‘premium headphones’. The base Zune comes with basic headphones but the premium ones are truly decent. They feel and fit nice, do a great job of blocking external sound, and have a very long, rope-like cable which doesn’t feel cheap or plastic-y.

As you can see from the above photo, it’s pretty similar in size to the older version of the iPod Nano. Just a little thicker but the same width.

The first thing I noticed about the Zune was the large, clean font presentation. For such a relatively small device, it’s very bright and easy to read. The background in the above photo is my own photo (actually my wife’s from our trip to Hawaii) so it’s really nice to customize the background of something you will be using a lot - something Apple could learn from since none of their devices really support this kind of personalization. The iPod interface seems a little dated now in comparison, even on the new models…excluding of course the Touch and the iPhone.

The Zune just launched recently in Canada and has been available in the US for a number of years. Seems kind of strange to launch a product like this so long after they did in the US…and when compared to the iPod Nano (newer model), it may seem a little old to the uninformed consumer.

One thing that was initially a bit of a pain to deal with was the fact that they can only be setup with a Windows PC. I would have liked to use a virtualized version of Windows on one of my Macs but the Zune software complained of needing to do a Windows Update before installing…I wasn’t prepared to do that to any of my installs just yet so opted to use my wife’s old PC (she now uses an iMac) and install the software on there which was pretty straightforward and works fairly similar to iTunes as a media manager.

The menu system is actually quite nice and has a few nice little animated flourishes as you navigate around your content. I found the ‘touch pad’ navigational button to be quite sensitive and once I realized it behaves more like a laptop touch pad than a game controller d-pad, it was easy to get used to.

One feature I haven’t had a chance to play with is the wireless syncing and the ’social’ aspect of the device which allows you to wirelessly share your content with other Zune owners. A number of local friends are also participating in this trial so hopefully we can get together soon and try out these features. The biggest problem is finding other Zunes ‘in the wild’…I’ve never seen one other than on store shelves.

Music and video played back like you’d expect if you’ve ever used an iPod…no surprises there.

Another lesson Apple could learn from Microsoft is the Zune came preloaded with some sample content. What a novel idea! Show people how the various content types could be used before dropping them into iTunes.

One feature that actually surprised me was the FM tuner. I’ve always thought it was a useless feature on an mp3 player. It made sense to me that you’d never use it since you have your own music on it. But considering this is an 8gb model, perhaps not all your music. Plus there are times when you may want to hear the news or traffic. Unfortunately where I live at least, the best news/traffic station is on AM. Still not sure it’s a main selling point, but definitely a nice feature. I also thought it was cool that the tuner was able to pull down the station name and even the track playing from the source radio station which even pushed out weather updates during commercials which was a nice touch.

All in all, I think the Zune is a solid mp3 player when compared to the iPod Nano - at least the model I played with. Possibly even a better device depending on your needs and your computer setup (PC or Mac). The big drawback for me with using it is the Windows only nature of the syncing software which is the same complaint Windows users made about the iPod when it was first released.

Part of the marketing campaign is to track the conversations about this mp3 player. They’ve asked me to include a link to the tool they are using to do this so that you, the reader, can add your voice to the conversation. This is an interesting approach and I’m curious to see how many people actually participate. It’s not an easy thing to track and requires people to do something they may not normally do. If you’re so inclined, here’s the link:

So here’s my quick list of thoughts about the Zune after playing with it for a few days:

Positives:

• slick user interface
• personalization options
• wireless built in
• FM tuner
• the premium headphones are really nice
• preloaded with sample audio/video content including tutorials and even the Zune commercial so you can use it out of the box (kind of - you need to run ’setup’ first)

Negatives:

• Windows only software install
• form factor a little old when compared to Apple’s offerings
• possibly a year or two too late to Canada
• touchpad took a little getting used to due to sensitivity
• poor design choice in package layout

I’ll add to this list once I’ve used it more and had a chance to further test some of the features.

The iPhone 3G has launched in Canada…sorta

This pretty much sums it up (works best if you use Twitter):

(via Sean Osteen on Flickr)

Despite being in line at 4am, it still took over 4 hours for me to have a working iPhone 3G after physically getting it due to server issues. I’ll elaborate more on the phone in a future post (or two) but suffice to say this morning was a clusterfuck is an understatement.

It would appear that my plan to stay in the burbs rather than head to a major outlet worked as I was able to get into the store (being first in line helped) and get my choice of phone (8/16gb in black or white).

Then the fun started.

I saw on Twitter that the Apple activation server was down earlier that morning as the people on the east coast started twittering about their phones hours before the west coast. Once I got into the store, not surprisingly, the system that Rogers uses to make changes to your phone plan (like say add the 3G data plan) was timing out due to too many people trying to access it. After waiting for about 45 minutes, the store clerk retrying every few minutes, I finally get a positive response on their servers and they began processing my account. The iPhone was still shrinkwrapped in the box.

Once the Rogers process started working, they informed me that my current phone would stop working as they transfered my details to the sim preloaded inside the iPhone. Sounds great except for the fact that I was scheduled to participate in the Bill Good Show at 11am and it was about 10:15 at this time…kind of hard to phone into a radio show if you don’t have a phone. You see the problem was that my ‘old’ iPhone didn’t work anymore (the sim card inside technically) and I wasn’t able to activate the new iPhone on Apple’s servers.

Effectively I was in iLimbo with no working phone, new or old.

Peter, who was second in line with me, ended up coming to the rescue by running back to my place and picking up my wife’s phone so that I could call into the radio show. He would have given me his but he was next in line for iLimbo so it didn’t make sense to risk it.

After the radio show finished up, I tried again and it failed…so we went off to lunch.

Once I got home from lunch, I plugged in my new phone and it was activated…it’s like it didn’t even have time to ‘phone home’.

Last I heard, Tanya and Tod were still stuck outside the Fido store downtown waiting to get in. Ironically, when I left the mall, there were still people coming in, walking right up and getting iPhones. They only had 8gb models left (Peter & I got the only 2 black 16gb models) but the people coming in weren’t complaining. Maybe Tanya should jump on the West Coast Express and come out to the burbs?

So there’s the morning wrap up. More stuff coming when I catch my breath (and some sleep). I’m hoping to have a copy of the radio show to post soon too….with another post to cover off the crazies that called in.

I’m off to play in 3G land for awhile…possibly on a patio, definitely with beer.

Update: Here’s the source stream to the audio (WMA) from CKNW today with Tanya & myself. Head to around the 7:15 mark for the start our our bit.

Update 2: Here’s the full CKNW session (direct mp3 download)

Newspapers, magazines and radio…oh my!

Thanks to Warren, who interviewed me recently for my thoughts on the upcoming iPhone App Store and what it will mean for people currently enjoying Installer on their iPhones. I think it just hit newstands today, so check out page 15 of the August issue. I guess I’m officially an iPhone expert because it’s in print!

Here’s a few pictures of it…I’ll link the full article once/if it hits the Mac|Life site:

Today I was also interviewed on local radio station 95 Crave by Buzz Bishop for a piece on the data plan rate changes that Rogers announced today.

Here’s the mp3 of the interview (download link):

Buzz also interviewed me for an epic iPhone piece for 24hr magazine (a daily paper here in Vancouver) but it got edited down to half the size. He posted the full article on his site though.

My media tour continues this Friday bright and early when you might hear me on Crave while in line to get my shiny new iPhone and then later in the morning on CKNW’s Bill Good show talking about (wait for it) the iPhone and if it’s a game changer.

All in all, an exciting couple of days!

On the Air with pacificIT Radio

Last night I was fortunate enough to be invited to talk with Robert Sanzalone on his live pacificIT Radio show in Japan. He’s currently living in Japan and is a technologist from the Vancouver area with his finger firmly on the pulse of everything in this Web 2.0 world.

There is still something cool to me about being able to have a chat about technology with someone in Japan in real time over the internet. It may be a trivial thing nowadays but I’m old enough to know a time when the thought of doing something like this was science fiction and that still makes me giddy.

We mostly talked about my experiences with the iPhone in Canada and a few other things like the Lab with Leo event from the other night and the SXSW panel submission. When you get two people that are passionate about their technology talking, it’s hard to stop but the show is only an hour long but we could have easily gone on for a few more.

I’m looking forward to more chats with Robert in the future. Thanks for having me, Robert!

Here’s the direct link to my episode with Robert where you can listen right on the page itself or grab the mp3 for later listening.