The iPhone 3G has launched in Canada…sorta

This pretty much sums it up (works best if you use Twitter):

(via Sean Osteen on Flickr)

My secret iLine location

iPhone 3G Launch

Despite being in line at 4am, it still took over 4 hours for me to have a working iPhone 3G after physically getting it due to server issues. I’ll elaborate more on the phone in a future post (or two) but suffice to say this morning was a clusterfuck is an understatement.

It would appear that my plan to stay in the burbs rather than head to a major outlet worked as I was able to get into the store (being first in line helped) and get my choice of phone (8/16gb in black or white).

Then the fun started.

I saw on Twitter that the Apple activation server was down earlier that morning as the people on the east coast started twittering about their phones hours before the west coast. Once I got into the store, not surprisingly, the system that Rogers uses to make changes to your phone plan (like say add the 3G data plan) was timing out due to too many people trying to access it. After waiting for about 45 minutes, the store clerk retrying every few minutes, I finally get a positive response on their servers and they began processing my account. The iPhone was still shrinkwrapped in the box.

Once the Rogers process started working, they informed me that my current phone would stop working as they transfered my details to the sim preloaded inside the iPhone. Sounds great except for the fact that I was scheduled to participate in the Bill Good Show at 11am and it was about 10:15 at this time…kind of hard to phone into a radio show if you don’t have a phone. You see the problem was that my ‘old’ iPhone didn’t work anymore (the sim card inside technically) and I wasn’t able to activate the new iPhone on Apple’s servers.

Effectively I was in iLimbo with no working phone, new or old.

iTunes Fail

Peter, who was second in line with me, ended up coming to the rescue by running back to my place and picking up my wife’s phone so that I could call into the radio show. He would have given me his but he was next in line for iLimbo so it didn’t make sense to risk it.

iPhone 3G in hand!

After the radio show finished up, I tried again and it failed…so we went off to lunch.

Once I got home from lunch, I plugged in my new phone and it was activated…it’s like it didn’t even have time to ‘phone home’.

Last I heard, Tanya and Tod were still stuck outside the Fido store downtown waiting to get in. Ironically, when I left the mall, there were still people coming in, walking right up and getting iPhones. They only had 8gb models left (Peter & I got the only 2 black 16gb models) but the people coming in weren’t complaining. Maybe Tanya should jump on the West Coast Express and come out to the burbs?

So there’s the morning wrap up. More stuff coming when I catch my breath (and some sleep). I’m hoping to have a copy of the radio show to post soon too….with another post to cover off the crazies that called in.

I’m off to play in 3G land for awhile…possibly on a patio, definitely with beer.

Update: Here’s the source stream to the audio (WMA) from CKNW today with Tanya & myself. Head to around the 7:15 mark for the start our our bit.

Update 2: Here’s the full CKNW session (direct mp3 download)

13 comments : July 11th, 2008 : Apple, Canada, Customer Service, Data Plans, Fail, Radio, iPhone

Rogers iPhone Data Plans = Epic FAIL

This morning I woke up to discover that Rogers (and Fido) had released their pricing for the iPhone data/voice plans.

                                              Sent      Incoming
                                              Text      Text       Visual
    Price   Voice                    Data     Messages  messages   Voicemail
    -------------------------------------------------------------------------
    $60 /   150 minutes + unlimited  400 MB   75        Unlimited  Unlimited
    month   Evening and Weekend
    -------------------------------------------------------------------------
    $75 /   300 minutes + unlimited  750 MB   100       Unlimited  Unlimited
    month   Evening and Weekend
    -------------------------------------------------------------------------
    $100 /  600 minutes + unlimited  1 GB     200       Unlimited  Unlimited
    month   Evening and Weekend
    -------------------------------------------------------------------------
    $115 /  800 minutes + unlimited  2 GB     300       Unlimited  Unlimited
    month   Evening and Weekend

I guess my previous optimism was blinded by the thought of a new device and that Apple was going to be able to influence change in Canada.

I’m going to have to think this over a bit before I decide if I’m going to upgrade or stick with my 1st generation iPhone. In the scheme of things, these aren’t horrible rates….they’re just not good ones…kinda like that sandwich in the vending machine - you don’t want to eat it but it’s the only option you have.

These plans don’t even include caller id or a reasonable amount of text messages. Of course, they’ve created additional ‘value packs’ for those things. It’s unknown if these plans automatically roll over to the next tier if you go over your minutes/data/txts in a given month or if you’re subject to high per minute/kb overages.

Get the whole sad picture here or directly for Rogers or Fido.

Update: They have finally updated the website with the plan details.

34 comments : June 27th, 2008 : Apple, Canada, Data Plans, Fail, Mobile, iPhone