Rogers changes their hardware upgrade eligibility rules

When the iPhone 3G launched, you could only get one if you were a new customer or an existing customer that hadn’t upgraded their handset in the last 12 month period, regardless of how much your monthly bill was. You couldn’t even pay the full amount to get one without a contract.

After seeing it mentioned on a number of forums, it appears that Rogers has changed that eligibility from 12 months down to 3 months. My wife who had upgraded in March of this year, would have had to wait until March 2009 to get one but I was able to successfully order one for her today (16gb for $349) and it’s shipping out on Monday.

So if you’ve been thinking you weren’t eligible to get an iPhone and wanted one, simply log into your Rogers online account and choose ‘upgrade my phone’ – if it shows an iPhone as an option, you should be able to do it online, on the phone or in store (fastest).

I’m not a Fido customer so I can’t confirm this is true with them but I presume since they are owned by Rogers, the same rule would now apply if you’re with Fido.

Just in time to grab that $30/6gb data plan before it expires at the end of this month.


  1. bz says:

    DO NOT tell Tanya and Gus about this.

    Love how Mr Ted changes the rules on the fly. asshat.

  2. John says:

    Believe me I know what this means….I paid an extra $100 for my 3G because of my wife’s upgrade earlier this year (couples plan FTL) and have read that some people were getting that credited back….I’ve tried twice on the phone with Rogers to get the credit and no dice so far.

    You’d think Gus and Tanya would have good reason to escalate it. I’m not quite sure what their criteria is for the credit though.

  3. Josh says:

    that’s why I got a white 16g totay :D

  4. GusF says:

    Interesting news indeed considering a week ago I couldn’t do it at all. Now how should I esclate this? I don’t think they will actually do anything for me now since I went from Rogers to Fido. Tanya what do you think?

  5. I am so mad right now I could spit. I’m going to have to calm down and call them on Monday morning. @)#*($&@#

  6. GusF says:

    Just an FYI.
    I was speaking with a Rogers Representative yesterday and found out that this was just a “promotion” and the promotion ended on September 15th.

  7. John says:

    Thanks for the heads up, Gus!

  8. Chris says:

    I logged into my Rogers account and seems that I have to wait for a full year before I can get the upgrade

  9. Mack says:

    heh, spit, I know this is old. I have never acutally got a phone through rogers (always bought my own phones). I get denied for upgrades no matter what I do. The only way I got a phone was to threaten to leave their service.

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